How to Access the Windows Event Logs for Application and System Logs

When troubleshooting SOLIDWORKS PDM issues, a helpful resource to diagnose an issue is the Windows Event Logs. In particular, the Application log and System log can prove immensely helpful in finding the root cause of an issue with SOLIDWORKS PDM.

What is the Application Log?

The Application log focuses on the various applications that have been installed on your machine. For SOLIDWORKS PDM-specific troubleshooting, it can be helpful to identify errors that occurred during installation of the software or errors that happen while using it, such as crashing, notification issues, or other miscellaneous issues happening.

What is the System Log?

The System log focuses on the operating system-specific events that occur regardless of the application running. This log includes any system changes, errors, warnings, and unexpected shutdowns. In the case of SOLIDWORKS PDM troubleshooting, it can help identify whether the root cause is software or machine-centric.

How to Access the Windows Event Logs

In any event, the TriMech and Javelin support teams may request that you submit the Windows Event logs to identify possible problems or root causes of SOLIDWORKS PDM issues.

To locate and save the Application logs, follow these steps:

1. Open the Event Viewer from the Windows program search.

2. Expand the Windows Logs section on the left.
3. Select Applications and wait for it to load.

Accessing the Application logs in the Event Viewer

4. On the right task pane, select Save All Events As…

Saving the log as an external file

5. Save the file in your desired location and name it accordingly.
6. Click OK when the second prompt appears.

To locate and save the System logs, follow these steps:

1. Open the Event Viewer from the Windows program search.

Opening the Windows Event Viewer

2. Expand the Windows Logs section on the left.
3. Select Applications and wait for it to load.
   

   Accessing the System logs in the Event Viewer

4. On the right task pane, select Save All Events As…
   
   

   Saving the log as an external file

5. Save the file in your desired location and name it accordingly.
6. Click OK when the second prompt appears.

Additional Support for SOLIDWORKS PDM

After saving the Application and System logs, you can send these to the TriMech and Javelin support teams for further investigation. Providing as much information up front increases the chances that your issue is solved as quickly as possible.

For all other issues with SOLIDWORKS PDM, you can also contact the support teams for troubleshooting.

To submit a support request and start the troubleshooting process, click here.