How to Access SolidCAM Support

No matter the tool, you’ll always run into something that requires you to reach out for help. Whether it’s a simple how-to question or something that requires additional investigation, TriMech and Javelin are here to help make sure you always have access to SolidCAM support.

SolidCAM bridges the gap between your CAD designs and the manufacturing of a physical product. It provides powerful, streamlined tools to maximize your machining efficiency and get you from part model to finished product as quickly as possible. But how do you bridge the gap between a problem you’re facing and a solution as quickly as possible?

SolidCAM Support from TriMech

TriMech’s Technical Support is a dedicated service designed to help users maximize their productivity and resolve any issues related to SolidCAM software. Our team of client success analysts is eager to answer your call exactly when you need it. With a range of product specialties, we ensure you’re connected to the right client success analyst based on the topic of your call. Support for SolidCAM can be accessed by emailing [email protected], by calling 1-(888)-874-6324, or by using the online form.

Highlights of TriMech’s Technical Support:

• Certified Experts: Our team maintains relevant certifications and possesses industry experience for specific applications. This ensures you’re connected to someone with experience in both machining and SolidCAM workflows.
• Easy Problem Reporting: Connect with our team by phone, email, or through a dedicated submission form. This ensures no matter your preference that you can get help whenever you need.
• Remote Assistance: Our team utilizes a remote desktop control system when working through support tickets. This ensures that there is no discrepancy or ambiguity between you and your client success analyst.
• Tailored Resources: Our team creates and curates countless articles and how-to videos each month. This ensures you have unrestricted access to helpful FAQ documents, how-to guides, and other troubleshooting resources.

SolidCAM Articles on the Javelin Blog

The Javelin Blog is a collection of over 4,000 helpful articles about SOLIDWORKS and other support software, including SolidCAM. The articles on the blog are written by certified technical experts to ensure readers can enjoy accurate and up-to-date articles. The Javelin Blog provides a platform for our technology experts to share their industry and software experience through a variety of different types of content, such as how-to guides, Video Tech Tips, and specific SolidCAM support articles.

SolidCAM articles on the Javelin Blog

Our authors come from all reaches of the greater TriMech Group, who provide their own insights into our supported products like SolidCAM. You can filter based on specific products to only see the articles that are relevant to you. Our team is constantly creating content, so be sure to subscribe to stay up to date with the latest articles! You can also access expert-led webinars where you can engage with live Q&A sessions on SolidCAM and learn time-saving tips and tricks.

Community Support through the SolidCAM Forums

The SolidCAM Forum is the official online community platform for SolidCAM, where users, resellers, and members of the SolidCAM team come together. The forum is a dedicated place to share knowledge, ask questions, and discuss all things related to SolidCAM. As a guest, you can browse topics, but we recommend creating an account to access everything the SolidCAM Forum has to offer.

SolidCAM Forum directory of topics

The forum is broken out into different categories, including Announcements, Newsletters, Technical Support, and has sections purpose-built for each SolidCAM module. You might even get to see posts by the SolidCAM CEO, Emil Somekh, where he shares breaking news and other key updates from the SolidCAM team.

Accessing the SolidCAM Knowledgebase

The SolidCAM Knowledgebase is a comprehensive online resource designed to support users of SolidCAM. It provides a wide array of documents to help users answer common technical questions. The regularly updated articles provide detailed information for the various SolidCAM modules, the software SolidCAM integrates with, and key settings to run SolidCAM with.

SolidCAM Knowledgebase topics

Additional articles provide how-to guides for installation, updates, and licensing issues. Each article contains step-by-step instructions with embedded images, videos, and other files to further describe the steps. Knowledge base articles are rated by community members who can also provide their own insight in the comments below the guide.

Regardless of whether you have a simple question, a complex situation, or are running into an error message, TriMech and Javelin are here to support you every step of the way. From our certified SolidCAM support staff and insightful articles to the dedicated SolidCAM forum, you’ll never be without a troubleshooting resource.

The fastest way to get support for SolidCAM is by contacting our Technical Support team. You can do so here.